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Human SIGMA: Managing the Employee-Customer Encounter Hardcover - 2007 - 1st Edition
by John H. Fleming; Jim Asplund
In the face of widespread perceptions of abysmal customer service and disengaged employees--and all-too-real declining profit margins--the need for change is obvious. "Human Sigma" addresses this need with an exciting new method for managing customer-employee relations.
Details
- Title Human SIGMA: Managing the Employee-Customer Encounter
- Author John H. Fleming; Jim Asplund
- Binding Hardcover
- Edition number 1st
- Edition 1
- Pages 320
- Volumes 1
- Language ENG
- Publisher Gallup Press, New York
- Date 2007-10
- ISBN 9781595620163 / 1595620168
- Weight 1.45 lbs (0.66 kg)
- Dimensions 9.1 x 6.4 x 1.3 in (23.11 x 16.26 x 3.30 cm)
- Library of Congress Catalog Number 2007929466
- Dewey Decimal Code 658.812
Media reviews
Citations
- Reference and Research Bk News, 02/01/2009, Page 131
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Human Sigma : Managing the Employee-Customer Encounter
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