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Dealing with the Customer from Hell: A Survival Guide
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Dealing with the Customer from Hell: A Survival Guide Paperback - 2000

by Shaun Belding


From the publisher

They yell and shout and try to intimidate. They're belligerent, abusive, condescending. They whine, and lie, and demand inordinate amounts of time. They push your buttons and raise your blood pressure. Customers from hell represent just a small fraction of the people that come into a store or use your services. Yet this small group profoundly affects how you feel about yourself and how you relate to all your other customers.

Dealing with the Customer from Hell offers realistic, practical, and often fun solutions to this bane of retail employees, through LESTER, a six-step guide to solving most difficult situations:
-- listen to your customer; -- echo the issue;
-- sympathize with the customer's emotional state; -- thank the customer;
-- evaluate your options; -- respond with a win-win solution.

Details

  • Title Dealing with the Customer from Hell: A Survival Guide
  • Author Shaun Belding
  • Binding Paperback
  • Pages 181
  • Volumes 1
  • Language ENG
  • Publisher Stoddart, Niagara Falls, New York, U.S.A.
  • Date 2000-03
  • ISBN 9780773761032 / 0773761039
  • Weight 0.51 lbs (0.23 kg)
  • Dimensions 8.03 x 5.28 x 0.5 in (20.40 x 13.41 x 1.27 cm)
  • Library of Congress Catalog Number 2001274869
  • Dewey Decimal Code 658.812
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Dealing With the Customer from Hell: A Survival Guide
Stock Photo: Cover May Be Different

Dealing With the Customer from Hell: A Survival Guide

by Belding, Shaun

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ISBN 10 / ISBN 13
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Dealing with the Customer from Hell: A Survival Guide
Stock Photo: Cover May Be Different

Dealing with the Customer from Hell: A Survival Guide

by Shaun Belding

  • Used
  • good
  • Paperback
Condition
Used - Good
Binding
Paperback
ISBN 10 / ISBN 13
9780773761032 / 0773761039
Quantity Available
1
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This seller has earned a 4 of 5 Stars rating from Biblio customers.
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Stoddart, 2000-03. Paperback. Good.
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CA$10.70
FREE shipping to USA
Dealing with the Customer from Hell: A Survival Guide

Dealing with the Customer from Hell: A Survival Guide

by Belding, Shaun

  • Used
  • good
  • Paperback
Condition
Used - Good
Binding
Paperback
ISBN 10 / ISBN 13
9780773761032 / 0773761039
Quantity Available
1
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Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
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Stoddart, 2000. Paperback. Good. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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CA$12.44
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