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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value Hardcover - 1997
by W. Earl Sasser; Leonard a. Schlesinger; James L. Heskett
Directly linking profit and growth not only to customer loyalty and satisfaction but to employee productivity, the authors present a step-by-step action plan for managing, marketing, hiring, delivering services, and assessing results. In-depth case examples demonstrate how the best companies have managed in this regard. 50 line drawings.
Details
- Title The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
- Author W. Earl Sasser; Leonard a. Schlesinger; James L. Heskett
- Binding Hardcover
- Edition First Edition
- Pages 320
- Volumes 1
- Language ENG
- Publisher Free Press, Old Tappan, New Jersey, U.S.A.
- Date 1997-04
- Illustrated Yes
- ISBN 9780684832562 / 0684832569
- Weight 1.08 lbs (0.49 kg)
- Dimensions 9.48 x 6.48 x 1.17 in (24.08 x 16.46 x 2.97 cm)
- Library of Congress subjects Customer services, Industrial productivity
- Library of Congress Catalog Number 96044611
- Dewey Decimal Code 658.812
Media reviews
Citations
- Booklist, 04/01/1997, Page 1273
- Publishers Weekly, 02/24/1997, Page 75
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Stock Photo: Cover May Be Different
The Service Profit Chain
by Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A
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Free Press, 1997-04-10. Hardcover. Good. 98x17x148.
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The Service Profit Chain
by Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A
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The Service Profit Chain
by Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A
- Used
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- Hardcover
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- Used - Good
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- Hardcover
- ISBN 10 / ISBN 13
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Free Press, 1997-04-10. Hardcover. Good. 98x17x148.
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The Service Profit Chain
by James L. Heskett; Leonard A. Schlesinger; Sasser, W. Earl, Jr.
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Free Press, 1997. Hardcover. Very Good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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The Service Profit Chain
by James L. Heskett; Leonard A. Schlesinger; Sasser, W. Earl, Jr.
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The Service Profit Chain
by Heskett, James L.
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UsedGood. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
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The Service Profit Chain
by Schlesinger, Leonard A., Heskett, James L., Sasser, W. Earl, Jr
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- 9780684832562 / 0684832569
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Free Press. Used - Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
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The Service Profit Chain
by Schlesinger, Leonard A., Heskett, James L., Sasser, W. Earl, Jr
- Used
- Condition
- Used - Good
- ISBN 10 / ISBN 13
- 9780684832562 / 0684832569
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Free Press. Used - Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.
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Stock Photo: Cover May Be Different
The Service Profit Chain
by Schlesinger, Leonard A., Heskett, James L., Sasser, W. Earl, Jr
- Used
- Condition
- Used - Good
- ISBN 10 / ISBN 13
- 9780684832562 / 0684832569
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The Service Profit Chain
by Heskett, James L
- Used
- Hardcover
- Condition
- Used: Good
- Edition
- Illustrated
- Binding
- Hardcover
- ISBN 10 / ISBN 13
- 9780684832562 / 0684832569
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