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MP Service Management with Service Model Software Access Card (McGraw-Hill/Irwin
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MP Service Management with Service Model Software Access Card (McGraw-Hill/Irwin Series Operations and Decision Sciences) Unknown - 2013 - 8th Edition

by Fitzsimmons


From the publisher

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

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  • Title MP Service Management with Service Model Software Access Card (McGraw-Hill/Irwin Series Operations and Decision Sciences)
  • Author Fitzsimmons
  • Binding unknown
  • Edition number 8th
  • Edition 8
  • Pages 524
  • Language ENG
  • Publisher McGraw-Hill Education
  • Date 2013-01
  • ISBN 9780077841201
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Service Management: Operations, Strategy, Information Technology
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Service Management: Operations, Strategy, Information Technology

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MP Service Management with Service Model Software Access Card (The Mcgraw-hill/Irwin Series in...
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MP Service Management with Service Model Software Access Card (The Mcgraw-hill/Irwin Series in Operations and Decision Sciences)

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Service Management: Operations, Strategy, Information Technology
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