Service Quality A Profit Strategy for Financial Institutions by Leonard L. Berry; David Bennett; Carter Brown ISBN 13: 9781556230943

McGraw-Hill Professional Publishing, 1988. Hardcover. Good. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

McGraw-Hill School Education Group. Used - Good. Used book that is in clean, average condition without any missing pages.

McGraw-Hill School Education Group. Used - Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.

Irwin Professional Pub. Used - Like New. Like New condition. Very Good dust jacket. A near perfect copy that may have very minor cosmetic defects.

Irwin Professional Pub. Used - Very Good. Very Good condition. No Dust Jacket A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner’s name, short gifter’s inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included.

How to build and maintain a service minded culture in the institution." And, "an exciting approach to building market share, customer loyalty and profits.

Copyright date - 1989, Dow Jones, Homewood IL, # Pages - 209, hardcover with dustjacket. Includes Index.

Very Good Plus in Good Dustjacket - structurally intact and tight, pages just off-white, minimal soil and/or wear, dust jacket has done an admirable job protecting the book which only shows some minor edge and corner wear on the cover itself, dust jacket itself shows some minimal wear around the edges.

Irwin Professional Pub, 10/1/1988. Hardcover. Very Good. 9x6x1. Hardback with dust jacket in good condition.

Irwin Professional Pub, 1988-10. First Edition. Hardcover. Very Good. 9x6x1. First edition with full number line. Hardback with dust jacket in good condition!

Paperback. Very Good.

Longman Higher Education, 1988. Hardcover. Good. Slight signs of wear on the cover. Stamp or mark on the inside cover page. Ammareal gives back up to 15% of this book's net price to charity organizations.

Homewood, IL: Dow Jones - Irwin, 1989. xxi, 209 pp., gray cloth w/ dark red decoration & gold lettering; DJ in Mylar cover; book has light wear to ends of spine; small bump to corner & bottom edge of front board; highlighting through first half of book; DJ has some wear to ends of spine & flap folds w/ a very short tear to bottom of rear fold; creases to bottom 1/4" of rear panel w/ a little very light rubbing overall / ". . . makes a strong case for financial service excellence and provides specific, practical answers on how to pursue it." SIGNED by authors Bennett & Brown, with an inscription to the previous owner. /. Signed by Authors on Front Endpaper. 3rd Printing. Hard Cover. Good/Good to Very Good. 8vo - over 7¾" - 9¾" tall.

Hardcover. Good. Access codes and supplements are not guaranteed with used items.

Irwin Professional Pub, 1988-10-01. Hardcover. New. New. In shrink wrap. Looks like an interesting title!