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Difficult Conversations: How to Discuss What Matters Most

Difficult Conversations: How to Discuss What Matters Most

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Difficult Conversations: How to Discuss What Matters Most

by Stone, Douglas; Patton, Bruce; Heen, Sheila

  • Used
  • Very Good
Condition
Very Good
ISBN 10
0143118447
ISBN 13
9780143118442
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About This Item

Penguin Books. Anniversary,Updated. Very Good. Very Good. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported

Synopsis

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving

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Details

Bookseller
BooksRun US (US)
Bookseller's Inventory #
0143118447-8-1
Title
Difficult Conversations: How to Discuss What Matters Most
Author
Stone, Douglas; Patton, Bruce; Heen, Sheila
Book Condition
Used - Very Good
Quantity Available
6
Edition
Anniversary,Updated
Binding
Paperback
ISBN 10
0143118447
ISBN 13
9780143118442
Publisher
Penguin Books
Place of Publication
New York
This edition first published
2010-11

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