Customers For Life
by Sewell, Carl
- Used
- Very Good
- Paperback
- Condition
- Very Good
- ISBN 10
- 0671747959
- ISBN 13
- 9780671747954
- Seller
-
Barberton, Ohio, United States
Payment Methods Accepted
About This Item
Synopsis
In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking "Ten Commandments of Customer Service" apply to today's world.Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His "Ten Commandants" provide the essential guidelines, including:- Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge- No complaints? Something's wrong: If you never ask your customers what else they want, how are you going to give it to them?- Measure everything: Telling your employees to do their best won't work if you don't know how they can improve - Borrow, borrow, borrow: Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and politeness from his mother.From the Trade Paperback edition.
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Details
- Bookseller
- Snowball Bookshop (US)
- Bookseller's Inventory #
- SA1294
- Title
- Customers For Life
- Author
- Sewell, Carl
- Format/Binding
- Paperback
- Book Condition
- Used - Very Good
- ISBN 10
- 0671747959
- ISBN 13
- 9780671747954
- Publisher
- Place of Publication
- New York, New York, U.S.A.
- Date Published
- 1991
- Keywords
- CUSTOMER SERVICES AUTOMOBILE INDUSTRY TRADE
Terms of Sale
Snowball Bookshop
Mastercard, Visa, Discover, Novus, check or money order; Media mail $3.50 and priority $5.00. Oversize and heavy books quoted separately. Overseas shipments and heavier books quoted separately. All dustjackets covered with Demco clear mylar covers. Books returnable within 30 days in same condition with prior approval of bookshop owner.
About the Seller
Snowball Bookshop
About Snowball Bookshop
Glossary
Some terminology that may be used in this description includes:
- Trade Paperback
- Used to indicate any paperback book that is larger than a mass-market paperback and is often more similar in size to a hardcover...